Terms of Service

1. Introduction

Welcome to Feedbug ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of the Feedbug visual feedback platform, including our website, dashboard, and feedback widget services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Account Registration

To use Feedbug, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Keeping your account information up to date
• Verifying your email address when required

3. Service Description

Feedbug provides a visual feedback platform that allows you to:

• Collect visual feedback from users on your websites
• Install feedback widgets on your web properties
• Manage feedback through our Kanban board interface
• Capture automatic screenshots with technical details
• Organize feedback with tags and project management tools

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Collect feedback from websites you don't own or have permission to modify
• Spam, harass, or abuse other users or our systems
• Upload malicious code or attempt to compromise our security
• Reverse engineer or attempt to extract our source code
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers

5. Data and Privacy

When you use Feedbug, we collect and process certain data:

• Account Data: Email, name, and authentication information
• Project Data: Website URLs, project names, and settings
• Feedback Data: Screenshots, user comments, and technical metadata
• Usage Data: Analytics and performance metrics

For detailed information about how we handle your data, please review our Privacy Policy.

6. Intellectual Property

The Feedbug Service, including our software, designs, text, graphics, and trademarks, is owned by us and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service for its intended purpose.

You retain ownership of the content and feedback collected through your use of the Service. By using our Service, you grant us permission to process and store this data as necessary to provide the Service.

7. Payment and Billing

Feedbug offers both free and paid service tiers. For paid services:

• Payment is required in advance for subscription services
• All fees are non-refundable unless required by law
• We may change pricing with 30 days' notice
• Accounts may be suspended for non-payment
• You are responsible for all taxes and fees

8. Service Availability

While we strive to maintain high availability, we cannot guarantee uninterrupted access to the Service. We may experience downtime for maintenance, updates, or due to factors beyond our control. We are not liable for any damages resulting from service interruptions.

9. Limitation of Liability

To the maximum extent permitted by law, Feedbug shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or security breaches
• Third-party actions or content
• Any damages exceeding the amount paid for the Service in the preceding 12 months

10. Termination

Either party may terminate these Terms at any time:

• You may delete your account through your dashboard settings
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your access to the Service will cease
• We will retain data as described in our Privacy Policy

Sections that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and dispute resolution.

11. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration or in courts of competent jurisdiction.

13. Contact Information

If you have questions about these Terms of Service, please contact us at: