Privacy Policy

Last updated: July 28, 2025

1. Introduction

At Feedbug ("we," "our," or "us"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our practices regarding data collection and use when you use our visual feedback platform.

By using Feedbug, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Account Information

Email address (required for account creation and verification)
Name and profile information you provide
Password (stored securely using encryption)
Account preferences and settings

Project and Feedback Data

Website URLs and domain information for your projects
Feedback submissions including text comments and visual annotations
Screenshots captured automatically by our widget
Technical metadata (browser type, screen resolution, timestamp)
Project organization data (tags, status, assignments)

Usage and Analytics Data

How you interact with our dashboard and features
Performance metrics and error logs
IP addresses and general location information
Device and browser information

Communication Data

Support tickets and correspondence
Email verification and transactional email interactions
Feedback and survey responses

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

Create and manage your account
Process and display feedback data
Generate screenshots and technical reports
Organize feedback in your dashboard

Communication

Send account verification emails
Provide customer support
Notify you of important updates
Respond to your inquiries

Improvement

Analyze usage patterns
Fix bugs and improve performance
Develop new features
Ensure security and prevent abuse

Legal Compliance

Comply with legal obligations
Protect our rights and property
Investigate security incidents
Enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party services for email delivery (Brevo), hosting, and analytics. These providers are bound by strict data protection agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

HTTPS encryption for all data transmission
Secure password hashing and storage
Regular security audits and updates
Access controls and authentication

Operational Safeguards

Limited employee access to user data
Security training for our team
Incident response procedures
Regular backups and disaster recovery

While we strive to protect your information, no security system is completely foolproof. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill our legal obligations:

Account Data

Retained while your account is active and for 30 days after deletion to allow account recovery

Feedback Data

Retained as long as you maintain your account, deleted when you delete projects or account

Analytics Data

Anonymized data may be retained longer for service improvement purposes

7. Your Rights and Choices

You have several rights regarding your personal information:

Access & Portability

Request a copy of your personal data and export your feedback data

Correction

Update or correct your account information through your dashboard

Deletion

Delete your account and associated data at any time

Object & Restrict

Object to certain processing or request restrictions on data use

To exercise these rights, contact us at support@feedbug.com or use the settings in your dashboard.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

Essential Cookies

Required for basic functionality like authentication and security

Analytics Cookies

Help us understand how you use our service to improve performance

Preference Cookies

Remember your settings and preferences for a better experience

You can control cookie settings through your browser, but this may affect some functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Feedbug is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of material changes by email or through our service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Feedbug Privacy Team

Email: privacy@feedbug.com

Support: support@feedbug.com

We aim to respond to privacy inquiries within 30 days.